F.A.Q.

Frequently asked questions and insights about the properties

What payment methods are accepted?

We accept payments by credit or debit card. In some cases, it is also possible to pay by bank transfer.

Are there any extra costs to pay?

There may be additional costs related to the stay, such as the city tax, which varies by municipality.

For reference:
City of Florence: €6.00 per person per day, up to a maximum of 7 nights, starting from 12 years of age.

Rates may vary based on municipal and seasonal updates.

Is there a charge at the time of booking?

Yes.
At the time of booking, a deposit of 30% of the total cost of the stay may be required, or a credit card for guarantee.

The methods are defined during the booking process and may vary based on the rate or type of stay chosen.

Is a security deposit required?

No deposit is required.
At the time of booking, a credit card for guarantee is required.

Does the daily rate include the city tax?

No.
The indicated rate does not include the city tax.
When required by the municipality, it is paid separately directly at the property, according to the current local regulations.

How much do I have to pay for cleaning fees?

Cleaning fees are automatically applied to each booking.
The amount is indicated during the booking phase and may vary based on the property or accommodation chosen.

What are the cancellation policies?

Cancellation conditions vary based on the rate selected at the time of booking.

With the non-refundable rate, no refunds are provided in case of cancellation, modification, or no-show.

With the standard rate, it is possible to cancel free of charge up to 3 days before arrival, as indicated in the booking confirmation. In case of cancellation beyond this deadline, the full amount of the booking will be charged.

Can I change or update an existing reservation?

Yes, subject to availability.
Any changes may result in a variation of the initial rate, which is recalculated based on the new conditions of the stay, such as period, number of guests, or type of accommodation.

Can I book directly from your website?

Yes.
You can make the booking directly from the website easily and securely.
Our support service is available for technical assistance or any clarifications during the process.

What advantages do I have by booking directly instead of through Booking or Airbnb?

Direct booking allows access to the best available rates, without the commissions applied by intermediary portals.
Direct contact with the property allows for more flexible and immediate management of requests, changes, or specific needs.
In many cases, direct booking also provides access to exclusive promotions, customized packages, or more advantageous conditions not available on other platforms.

What are the check-in and check-out times?

Check-in is available from 3:00 PM.
Check-out is expected by 10:00 AM.

Upon request and subject to availability, early check-in can be arranged.
We also offer free luggage storage both on arrival and departure.

Do you have an app or a digital check-in system?

Yes.
We provide a web concierge service that allows you to submit documents before arrival and receive useful information for your stay.
For security and regulatory reasons, documents are still verified during check-in.

What should I do when I leave the property?

At check-out, we simply ask you to leave the accommodation tidy, turn off lights and electronic devices, and check that you haven’t forgotten any personal belongings.

What happens if something doesn't work during my stay?

Our team is available to provide assistance and respond quickly in case of problems or needs during your stay.
Upon arrival, a mobile number (WhatsApp and call) will be provided, which we are always reachable at.
We intervene as quickly as possible to resolve any situation.

Is there a support service or a number to contact in case of need, including on WhatsApp?

Yes.
We provide guests with a direct contact +39 392 220 7801, also active on WhatsApp, to offer assistance during their stay.

Is it possible to stay with a pet?

Yes, we gladly welcome pets with a supplement of €20 per stay, regardless of the length of the stay.

We ask you to inform us of their presence at the time of booking or before arrival, so we can best prepare the room.

What services do you offer for pets?

If we receive the communication in advance, we will prepare a bowl of water and a protective cover for the bed in the room, to preserve the fabrics and make the stay more comfortable for everyone.

Can I leave my pet alone in the room?

For the well-being of the animals and the proper conduct of the service, we ask you not to leave it alone in the room. If it becomes necessary in special cases, it is essential to agree on it in advance with our staff.

What animals do you accept?

We welcome most pets, as long as they can stay safely and respect other guests. If you have doubts about your animal, please contact us before booking: we will be happy to check together the most suitable solution.

Do you accept cats?

At the moment we cannot accommodate cats, as some members of our dedicated staff are allergic. Thank you for your understanding.

Are the facilities equipped with linens and towels?

Yes, all properties include bed linen and a set of towels for each guest.

Is cleaning provided during the stay?

In most properties, cleaning service is available daily.

For property LC41, cleaning is provided at check-in and check-out; any extra cleaning can be requested during the stay for an additional fee.

Is it possible to request extra cleaning services?

Yes, it is possible to request additional cleaning during the stay, upon request at a cost of € 25.

Is the tap water drinkable?

Yes, the tap water is drinkable.

Do the apartments have air conditioning and heating?

Yes, all properties have air conditioning and heating to ensure maximum comfort in every season.

Is smoking allowed in the apartment or in outdoor spaces?

No, smoking is not allowed in the indoor areas of the properties.
Where permitted, smoking is allowed only in designated outdoor spaces.

Do you provide cribs or high chairs for small children?

Yes, upon request, it is possible to add a crib for small children, subject to the availability of the facility.

For children up to 2 years old, the service is free of charge.

Is it possible to add a single bed in the rooms?

In some facilities, it is possible to add an extra bed or a single bed, depending on the availability of space and the type of accommodation booked.

Any additional charge will be indicated directly during the booking process.

How can I make a reservation for a group of multiple rooms?

For group bookings, you can contact us directly at +39 392 220 7801

Are the facilities easily accessible?

Yes, all facilities are easily reachable via the Tramvia connected to both the train station and Florence airport.

Is parking available?

The facilities have agreements with partner garages located nearby.

For Cherubini 13 and San Marco View, it is possible to request a parking space in a paid partner garage, subject to availability.

Do you offer a shuttle service to or from the station or the airport?

Currently, there is no dedicated shuttle service available.

Is it possible to rent bicycles or scooters in the area?

Yes.
Before arrival or during your stay, we can provide all the useful contacts to arrange the rental of bicycles, scooters, or other mobility services available in the city.

Do you organize transfers?

Yes, upon request we can arrange private transfers to and from the airport, station, or other destinations, for a fee.

Do you offer breakfast or arrangements with nearby restaurants?

San Marco View, Barbera 35 and Cherubini 13 offer packages with breakfast included at historic cafes and venues located in the immediate vicinity of the establishments.

Do you have products for celiacs or specific dietary needs?

For specific dietary needs or requests related to intolerances and celiac disease, we ask you to communicate this at the time of booking.

We will share the information with the affiliated venue that manages the breakfast service.

Do you offer local experiences or activities such as tours, tastings, or excursions?

Yes.
We can suggest or organize tours, tastings, excursions, and local experiences to allow you to experience Florence and the surrounding area in a more authentic way.

What sustainable practices are adopted?

We pay attention to sustainable practices that help reduce the environmental impact of the stay.

We use LED lighting, prioritize energy from renewable sources, and limit the use of single-use plastic.
We also promote the consumption of drinking water without plastic bottles and use materials and accessories selected with care for sustainability.

In which languages do you offer assistance?

We provide assistance mainly in Italian, English, French, German, and Spanish, to best support international guests as well.